An internal knowledge agent that grows from use

The answer exists. It just lives in three places that never talk.

The formal record holds SOPs and policy. The tribal knowledge nobody wrote down holds how things actually get done. The software you run, like an ERP, holds its own how-tos. Each one is real, and each one is separate.

So finding an answer means knowing which silo holds it and who to ask. The people who happen to know become the bottleneck, and everyone else waits on them.

One search index will not tie these together, so we structure each source and tile them

Each silo is shaped differently, so one search box laid across all of them returns three disconnected hits, not an answer. We structure each source on its own terms, then tile them into a single response.

A written policy, an unwritten practice, and a software how-to resolve one question together, in one place, instead of sitting in three.

The team stops being the only copy of what it knows

The agent takes knowledge in as well as out. It grows from how people use it and what they add, so it does not go stale the way a one-time knowledge base does.

Ask it in plain language and it returns one answer drawn from all three silos. When the person who knows moves on, the answer stays.

/ use cases

Knowledge agent powers these use cases

Finance

Scope it against the questions your team answers most

Tell us where your knowledge lives today and we will scope the agent, or email hello@mcintoshsystems.com.

Start a project ›hello@mcintoshsystems.com

Ask one agent what your whole company knows

The answer exists. It just lives in three places that never talk.

One search index will not tie these together, so we structure each source and tile them

The team stops being the only copy of what it knows

Knowledge agent powers these use cases

The close stops waiting on the one person who remembers how it was done last time

The fix stops waiting on the one person who remembers it

Every answer comes back cited to the record it came from

Your position on a clause answers from your own executed contracts

The routine requests sort and route themselves, so legal keeps the non-routine

The policy helpdesk runs on the handbook, not on a person

Employee requests become tracked cases, not an inbox nobody can see into

The already-answered ticket never reaches a person

Access requests route to the right owner instead of around an email loop

Receiving and shipment exceptions come to a person, instead of being hunted for

Agents run the operational work, and the knowledge stays in the company

Scope it against the questions your team answers most