/ solutions / it
IT stops re-answering the same questions and tracking spend and records by hand
The same tickets come back every week, the runbooks that answer them are scattered across a wiki and a few heads, and the spend on SaaS and hardware is tracked by whoever remembers to. We build the systems that take that work off the team, each from your own data up and owned in your own cloud.
The same ticket keeps reaching a person
IT answers the same questions every week: the how-to that already has a runbook, the incident that was solved last quarter, the access request that follows a known path. The answer usually exists. It sits on a wiki, in a closed ticket, or in one engineer's head, so finding it means knowing where to look and who to ask.
We build a knowledge agent over the team's own runbooks and past incidents. It answers in plain language and grows from how people use it, so the question that already has an answer stops reaching a person.
Change records stop being reconstructed after the fact
Runbooks live on a wiki anyone can edit, and change records are a ticket someone is trusted to fill in after the work is done. The current version, its approval, and the record of who changed what sit in different places, so an audit means reassembling the story from tickets and email.
We move runbooks, change records, and approvals into one versioned, access-controlled record with an enforced lifecycle. The current runbook is the effective one, and every change carries who made it, who approved it, and when.
IT and SaaS spend stops going untracked
SaaS subscriptions, software licenses, and hardware land on different cards and in different departments, and much of it renews before anyone looks. Nobody owns the full picture, so duplicate tools and unused licenses keep billing.
We clean that spend into one data layer and put an agent on top that builds the cut you ask for in plain language, in place of a BI license. A standing audit flags duplicate tools, unused licenses, and upcoming renewals, so the team works them as a queue instead of finding them on the statement.
/ use cases
What we build for IT
The already-answered ticket never reaches a person
Explore ›Runbook controlThe runbook you follow in an incident is the current one
Explore ›License reclamationThe unused license is money you can still claw back
Explore ›Access requestsAccess requests route to the right owner instead of around an email loop
Explore ›/ start
Start with the ticket or the spend costing IT the most
Tell us where the IT day goes and we scope it, or email hello@mcintoshsystems.com.