/ solutions / supply chain / exception triage
Receiving and shipment exceptions come to a person, instead of being hunted for
A short shipment, a price that moved on a receipt, a certificate that has lapsed, an order split under a threshold: these are exceptions in the flow of goods, and today someone finds them late, on a statement or when a shipment is held. We build an engine on our audit and routing layer that catches each one as it happens and routes it to the person who can act, with the records attached.
The exception is already there, and someone finds it too late
The events that need attention are scattered across the systems that run the flow of goods: a receipt short of what the PO ordered, a price above the agreed one, a certificate that has expired, an order split to sit under an approval threshold. They live in the ERP, the receiving system, and the supplier documents, and nobody owns the whole picture.
So an exception is usually found once it has already cost something: a shipment held at the dock, a duplicate payment cleared, a certificate missing the week of an audit. The work becomes hunting for problems that were sitting in the data the whole time.
We catch the exception as it happens and route it to a person
We build on the same audit and routing engine behind our spend and payment work. It reads the flow of goods against your own rules, the purchase order, the delegation-of-authority matrix, the certificate expiry, and flags an exception the moment the records disagree.
Each flag routes to the person who can act on it, with the invoice, the PO, the receipt, or the certificate attached. The exception arrives as a queue item that carries its own context, so nobody reconstructs what happened before they can deal with it.
The team works a queue instead of combing systems
What reaches a person is the exception and the decision, made on the real records. Nothing resolves itself, and a person still makes the call. The receiving and AP desks stop combing systems for the problem and start working a queue of flagged items, each already routed to whoever can clear it.
/ start
Start with the exception you find too late
Tell us which exceptions cost you when they surface late, and we scope it, or email hello@mcintoshsystems.com.