/ solutions / operations
Agents run the operational work, and the knowledge stays in the company
Operations is the glue between systems that don't talk, and too much of what makes it run lives in people's heads. We make that knowledge reachable and hand the repetitive clicking to agents, so the work moves and the knowledge stays.
The work between systems has no home, so it runs on people
Every other function has its own software. Operations is what runs between them: moving a number from one system to the next, chasing the approval, answering the question only one person can answer. None of it has a home, so it runs on people.
The knowledge to do it lives in heads. Who signs off on this, where that report comes from, how the ERP handles the odd case. When the person who knows is out, the work waits.
The company's knowledge stops being a person you have to find
That knowledge sits in three places that rarely talk: the formal record of SOPs and policy, the tribal knowledge nobody wrote down, and the how-tos for the software you run, like an ERP. A company knowledge agent reaches all three and tiles them into one answer.
It takes knowledge in as well as out and grows from how people use it, so it does not go stale the way a one-time wiki does. The team stops being the only copy of what it knows.
Agents move the repetitive work, under an identity that fails closed
This is the pattern we run our own company on. Contracts, CRM, delivery, and finance run agent-driven over MCP, and every action runs under an identity that fails closed, so an agent with no identity gets nothing. A delivery milestone becomes an invoice, reconciled and categorized, with a person only on the sign-off.
The same shape fits operations. In one procurement engagement, quote and invoice attachments are pulled from a mailbox, the vendor and line items and amount are extracted, run against the delegation-of-authority matrix, and routed for approval. The AP team stopped being the routing layer.
A person stays on the judgment. The clicking is what leaves.
/ use cases
What we build for Operations
What a line costs to run, answered in a sentence
Explore ›Capital projectsOne capital project, one record, from concept to the running asset
Explore ›SOP controlThe current work instruction is the one the team finds
Explore ›Maintenance knowledgeThe fix stops waiting on the one person who remembers it
Explore ›/ start
Start with the operational work that costs the most
Name the workflow your team clicks through by hand and we scope it, or email hello@mcintoshsystems.com.